Description

Step into a leadership role that creates a difference in the lives of patients, guides staff in real-time and makes impactful decisions that shape daily operations. As Supervisor of Patient Services, you’ll help foster a culture of growth and teamwork through coaching, collaboration and regular staff engagement. Be at the center of a dynamic unit, ensuring smooth service delivery, safe patient care, and effective protocol implementation. If you’re ready to lead with purpose and elevate both team performance and patient outcomes, this is the opportunity for you.

Leadership & Impactful Decisions

•         Provide visible leadership on the unit, offering real-time support, feedback, and guidance to staff. 
•         Support staff by addressing concerns and unit challenges through clear communication and team alignment.
•         Participate in interdisciplinary consultations to help coordinate care.
•         Manage staffing levels to ensure adequate coverage. 

 Staff Development & Team Empowerment

•         Meet regularly with your team to give support, coaching, feedback, and answer questions.
•         Observe, train, and support staff to ensure patients are receiving top-quality care.
•         Collaborate with others to create and improve training materials, policies, and procedures for the Unit.

Operational Excellence & Patient-Centered Care

•         Organize staff and resources to ensure the individual, social, and recreational needs of the patients are met.
•         Facilitate and support the communication and execution of protocols based on principles of applied behavior analysis.
•         Actively participate in applying behavioral strategies and collecting relevant data.
•         Support parents and visitors to ensure quality service delivery.
•         Participate in on-call rotation.

Requirements

•         Bachelor’s degree required in Psychology, Special Education, or allied discipline; Master’s degree preferred.
•         Completion of Registered Behavior Technician (RBT) coursework is required; RBT or BCBA certification preferred. 
•         A minimum of one year’s experience with the implementation of treatment programs for individuals with developmental disabilities and behavior disorders is required. 
•         Experience with and basic knowledge and understanding of Applied Behavioral Analysis principles required. 
•         Previous leadership experience is required. Professional experience with staff supervision is strongly preferred.

For more information, please email your resume and cover letter to Mark Whitehead, Manager Patient Services: WhiteheadM@KennedyKrieger.org